At Secret Friend Book, we strive for complete satisfaction with our services. This Refund Policy outlines the terms under which refunds may be issued for purchases made on our platform (e.g., premium memberships, virtual goods, or other paid features).
Subscription Services: If you cancel a recurring subscription (e.g., monthly/yearly membership), you will not be charged for future cycles, but no refunds are provided for the current billing period.
One-Time Purchases: Refund requests for non-recurring payments (e.g., virtual coins, gifts) must be submitted within 2 days of purchase and may be granted at our discretion.
Technical Issues: If a paid feature is unusable due to a Site error, we will either fix the issue or issue a refund upon verification.
Change of mind after accessing paid content.
Violation of our Terms leading to account termination.
Purchases made through third-party platforms (subject to their policies).
Contact our support team at [email protected] with:
Your username and transaction details.
Reason for the request.
Proof of purchase (e.g., receipt screenshot).
We will respond within 7 business days].
Approved refunds will be issued to the original payment method within 7 business days. Processing times depend on your bank/payment provider.
Disputing charges with your bank without contacting us first may result in account suspension.
Updates will be posted here. Continued use of paid services constitutes acceptance.
Contact Us:
For refund-related questions: [email protected]
Notes:
Replace placeholders (e.g., [X] days, contact info) with your business specifics.
For digital services, clarify if refunds are prohibited by law (e.g., EU’s "right of withdrawal" exemption for digital content).
Consider offering store credit/alternatives to refunds where possible.
Consult a legal expert to ensure compliance with payment processor rules (e.g., Stripe, PayPal).
Example for virtual currency:
"All purchases of ‘Secret Coins’ are final. Exceptions may apply only for duplicate transactions or technical failures."
